We needed rapid development cycles,” explained Wiles. “With such customer diversity, the only way we could produce ConnectNow was by putting something in front of people every four to five weeks. Salesforce enabled National Grid to deliver the first stage of ConnectNow in just five weeks. “We wanted to be faster and more iterative in our development approach quicker to absorb feedback and quicker to make improvements.” “We knew ConnectNow would require a different mindset,” said Richard Wiles, Digital Architect, National Grid. From being seen as a conservative, albeit reliable operator, this always-on engagement would require National Grid to be dynamic and proactive. National Grid recognised that the diversity of its new customers – customers that are literally linked to the grid, would change the very nature of its service posture. This portal is built on Salesforce Sales Cloud and Community Cloud. It aims to streamline the process of onboarding new connections through a single portal delivering an end-to-end experience. The process is full of detailed specifications, detailed language, and pages and pages of rules.”ĬonnectNow is part of National Grid’s continued work to simplify this process. “But it also throws up challenges for an engineering business traditionally used to connecting huge gas, coal, and nuclear power stations. “Over the past three years alone we have seen a four-fold increase in requests to connect, mainly from renewable and green sources like solar, wind, and battery” said Dave Adkins, Head of ConnectNow, National Grid. If the UK can reduce this complexity and demonstrate a quicker time-to-value for suppliers, the pace of change may accelerate. Yet connecting to the electricity network is complex for these new players. The UK needs a blend of large and smaller, more local suppliers to complement the energy mix. More and more renewable power is connected to the electricity network. ![]() For the first time since the Industrial Revolution, the amount of zero-carbon power outstripped that generated from fossil fuels. In 2019 the UK experienced the cleanest year on record. Opening up the UK’s energy grid to new suppliers is arguably the greatest incentive to reduce our dependence on fossil fuels. But there are some things that can only be done at a national level. There is much that every UK household can do to help the country meet its ambitious target of becoming carbon net-zero by 2050. Switch your energy contract to a renewable supplier.
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